Warranty & Return Policies
Stadium Chair products carry a 1-year limited warranty against defects from the date of purchase. Improper cleaning, storage, and usage as well as addition of non-compatible accessories and other modifications may void your warranty. All warranty claims must be accompanied by proof of purchase. Claims made without a proof of purchase will be based on the date of manufacture if available. If date of manufacturer is not able to be determined the product will be considered outside of the warranty period.
Special note on our Deluxe Sideline Chair warranty: DSL-frames carry a 10-year limited warranty from the date of purchase. DSL Seats and backs are subject to the same 1-year warranty as the rest of the Stadium Chair products.
For all warranty claims, contact AMPAC Customer Service:
- To call us: (800) 242-7757
- To email us: Click Here
Returns can be requested within 30 days of the product shipment date on stocked items. Your order must be returned to the merchant shipper in order to be reviewed to receive full product credit.
Shipping costs are not refunded. Returned items must be unused and in original packaging in order to receive a credit back. Please contact Customer Service at (800) 242-7757 or at firstname.lastname@example.org for help or assistance in processing a return.
Refunds for returned items are always applied to the original payment method used to place your order. This would include the original credit card or PayPal account that was used at the time of purchase. Refunds to your credit card typically take up to 7 business days to process and post to your credit card statement. Depending on your billing cycle, it can take 1 to 2 billing cycles for their refund to post to your account.
Refunds are applied only when Stadium Chair has received and inspected merchandise. Once a return has been initiated, it is your responsibility to ensure we receive the products. Shipments lost in transit will not be refunded.
To be eligible for a return or exchange, the original purchase must be made at StadiumChair.com and accompanied with original receipt of purchase. There is a prepaid return label included with each shipment and you can just put on the box and send it back to us.
All Returns/Exchanges must be new and in original packaging or no credit will be due.
Once a proof has been approved a custom order can not be cancelled